“I own a ute, so collecting the gear was easy and I got 10% off the hire cost.”

Party Hire Products

Information Pages

General FAQs

Will I the Customer be Held Liable for any Claims?

Every time you invite guests into your home you accept a certain level of liability.

When hosting a party and providing alcohol this level of risk is often increased.

Speak to a Harts Party Hire representative about how we can help minimise your risk by providing items such as safety edging for floors and pool fencing near pools

Does Harts have Insurance in case of an Accident?

Yes Harts Party Hire carries a Public Liability Insurance policy for $20,000,000 for any one incident and will happily provide a copy of certificate to show it is current prior to undertaking any event.

We also have full workcover insurance for all staff

What Happens with a Site Inspection?

An experienced Harts consultant will come to you, measure the site and discuss your needs (and dreams).

We will then sit down with you to map out the site and prepare a quote on the spot. Harts consultant will then email you a quote.

You can change the quote over the phone until we get it right.

Once confirmed Harts will email you an order confirmation to show you have secured your booking.

Related FAQ:
FAQ

Do marquees need to be Pegged?

All of Harts marquees are fully framed and free standing. This means that we are able to place them on any surface and hold them down with weights.

We prefer to peg where possible as weights cost a little extra. Our experienced consultants can advise on the best means of securing the marquee.

Harts owns all terrain forklifts, concrete blocks and water drums so we can secure marquees in almost any situation.

See our page on weighting of marquees and the HRIA Weighting Guidelines that Harts endorses.

You can browse through different styles of marquees on our Marquees Page.

What Happens if Something gets Damaged?

Harts offers all of our clients the option of purchasing a damage waiver for 7% of your hire fee which covers most damage that could occur to equipment.

Please click here and read point eight (8) in the terms and conditions of hire.

We strongly recommend the damage waiver to ensure a hassle free event.

How long do I have the Equipment for?

Harts hires out equipment as a charge for a function.

This means that if you are using the equipment for a function on Saturday night you will probably have the equipment from Friday to Monday. Quite often, marquees will be set up on Thursday or Friday, and then dismantled on Monday or Tuesday.

This ensures you have plenty of time to decorate and then to relax after the event.

We are able to cater for any requirements if you have a particular time schedule.

Can I build my own Stage?

Yes you can. Harts can deliver all the equipment necessary and as with all Harts products you will be provided with instructions on how to safely use and install the equipment.

Take a look at our staging on our Staging and Stage Covers Page.

Can I set up the Marquee myself?

Harts does not allow customers to install our marquees. This helps to ensure that the quality is maintained for every hire.

You can browse through different styles of marquees on our Marquees Page.

What does a Marquee cost to Hire?

Marquees range in price from $170 (plus delivery) for a 2.7m x 2.7m marquee into tens of thousands for huge structures.

A typical marquee in a backyard the size of a double Garage (6m x 6m) will cost between $500 and $800.

You can browse through different styles of marquees on our Marquees Page.

Where do I find Product Information?

Harts' full product catalogue can be found here.

Or you can browse through general products pages (with photos) through the menu to the left.

What are Harts Office Hours?

Harts office is open 8:30 AM - 5:00 PM, Monday to Friday, and 9:00 AM - 12:00 PM on Saturdays.

For emergency calls regarding equipment hired from Harts, please call our office on 03 9530 9900.

The answering machine will have a contact phone number of our emergency on-call staff member.

Related FAQ:
FAQ